PRIVACY POLICY — OnlineEnglish.lk

At OnlineEnglish.lk, we are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you:

visit our website

enroll in a course

attend online classes

communicate with us via WhatsApp

pay for a program

take assessments

use any of our services

By using our services, you agree to the policies outlined below.

Information We Collect

Note:
We do NOT store bank card numbers, PINs, online banking passwords, or sensitive financial data.

How We Use Your Information

We use your data ONLY for purposes related to your learning experience, including:

enrollment processing
scheduling classes
assigning teachers
communicating reminders
tracking performance
maintaining class safety
verifying payments
issuing certificates
resolving complaints
improving our teaching quality

Your information will never be used for advertising or sold to third parties.

How We Store & Protect Your Data

We take privacy seriously.

All student information is stored securely
Only authorized staff can access your data
Assessment records are not shared publicly
Class recordings (if any) are kept private
Payment proofs are stored confidentially
No student information is ever sold or shared

We use secure devices, password protection, and restricted access protocols.

WhatsApp Communication Privacy

Since most of our communication happens via WhatsApp, you should know:

Your phone number is NEVER shared with students or third parties.

Class Recording & Online Safety

Some sessions may be recorded only for:

Recordings:

Students and parents agree NOT to:

This protects both students and teachers.

Third-Party Services

We rely on trusted platforms:

Each platform has its own privacy policy.
OnlineEnglish.lk is not responsible for policies of these external services.

Payments & Financial Privacy

When you submit payment:

Your financial safety is extremely important to us.

Data Retention

We keep student records to:

If you want your information permanently removed, you may request deletion.

Sharing of Information

We NEVER share your information with:

We ONLY share data with:

—all under strict confidentiality agreements.

Your Rights

You have the right to:

We will assist you with any privacy-related concerns.

Updates to This Policy

We may update this Privacy Policy to improve transparency or comply with regulations.
All updates will be posted on our website.

Call to Action

Contact Us for Privacy Questions

If you have any concerns about how your information is used or stored:

We take privacy seriously and respond to all requests promptly.

Contact Our Team

Privacy & Support Inquiries